Shipping Policy

Freshopy ("we" and "us") is the operator of (https://www.freshopy.com) ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

 

2. Delivery Costs

Delivery costs are calculated during checkout delivery zone of the items in the order. Payment for delivery will be collected with the purchase.

This price will be the final price for delivery cost to the customer.

 

3. Returns

3.1 Return Due to Change Of Mind

Freshopy will happily accept returns due to any kind of damage or damage on arrival or Faulty or Order Error or Received Wrong Item as long as a request to return is received by us within 1 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be processed by filling the product return form with genuine reasons. Once returns are received and accepted, refunds will be processed same day if it is cash transaction. Credit/Debit card purchase refunds will according to the bank policy. That might take 7-15 business days. Refunds can be transferred as credit for a future purchase. We will notify you once this has been completed through email. (Freshopy) will refund the value of the goods returned but will NOT refund the value of any delivery paid.

 

3.2 Warranty Returns

Freshopy will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping; however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Freshopy to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

 

4. Delivery Terms

4.1 Transit Time

In general, delivery is in transit for 4 - 5 hours. Orders placed before 4:00 PM -will be dispatched the same day, otherwise, within the next business day. We operate on Monday - Saturday during standard business hours, except on national holidays at which time the Freshopy will be closed. But customers can order for next available delivery.

4.2 Change of Delivery Address

For change of delivery address requests, we can change the address at any time before the order has been dispatched.

4.3 Items Out of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

4.4 Delivery Time Exceeded

If delivery time has exceeded the foretasted time, please contact us so that we can investigate and rectify immediately on the same delivery or the next delivery. If there is any unexpected delay our customer service will contact, you.

 

5. Tracking Notifications

Upon dispatch, customers can track the status of your order plan the availability on delivery address

 

6. Items Damaged in Transit

If you find a item is damaged in-transit, if possible, please reject the item from the delivery and get in touch with our customer service. If the item has been delivered without you being present, please contact customer service with next steps.

 

7. GST

GST has already been applied to the price of the goods as displayed on the website

 

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations within an hour after your order placed. If an Order cancel request raised after the above stipulated time shipment processed and out for delivery), order will be cancelled, and we will charge the reasonable packing/shipping charges.

 

9 Process for item lost/damaged in-transit

We will process a refund or replacement as soon as our team has completed their investigation into the claim.

 

10. Customer service

For all customer service enquiries, please phone us at +914844878360 |support@freshopy.com